Fantastic experience with Mr Zafar from Volvo cars west London. Made a very good service for my car and solved every situations accrued before. I will definitely come back for following services and maintenance.
Excellent! Honest, knowledgeable, and professional. Patrick Molloy looked after me extremely well, understood what I was looking for and really worked hard to find a the right match for me. Thank you!
Initially very courteous and professional, I was very pleased. But now that the car has been dropped off for a service, I have found it impossible to get hold off anyone over the phone for a rather urgent question, which is really frustrating. My message to the team: if someone is calling that is because they need to ask a question and have an answer right away (else they would have sent you an email). It is not normal for customers to have to call 4x over 3h, to leave messages on the voice mail, and to not hear back from the team. This is a very frustrating experience.
Great staff in service and repair, going out of their way to help, providing clear explanation on the issues and offering good advice. Thanks Zaf! Great job! We will be back.
Very good service - fixed an issue with the tire pressure monitors at no charge to me and offered great communication throughout explaining the process clearly. Would recommend highly.
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