Jason Xtra
2 weeks ago
I dropped in my 16 plate XC90 for repair through Volvo assistance breakdown cover, at the beginning they are reluctant to accept my car saying for whatever reason my car doesn’t appear on their priority list but eventually I was informed by Volvo call centre for confirmation. Not sure what is the communication issue behind for all this hassle. They offered me a Citroen hire car for 2 days, what a downgrade! Shouldn’t it suppose to be something like-to-like? Fine, I am happy as long as you kept me mobile. Not only that, they want to charge me for the hire car due to delay in repair schedule for the excuse that I don’t have extended warranty with Volvo. I have never heard of such practice from any franchise dealer. I mean come on, I have chose to pay and repair my car with you shouldn’t this be a courtesy especially that I m not requesting much from you am I? (I dropped in a £50k+ car you lend me a £10k car, and you want to charge me for the rental really?)I used to owned several other brands including ones that are even less premium than Volvo, my service experience with this dealer is just unbelievably poor. I really don’t know how are they competing with other dealers for this kind of service quality if I m not the only customer being mistreated like this. Jesus Christ!
F