Purchased used V60 Polestar (My dream car) during lock down. Found salesman Samuel very friendly and helpful, sending me a video of the car and advising me of the pick up service from the dealership during this difficult time. Have had a couple of minor issues with the car soon after, but this has been dealt with in an extremely helpful and professional way. Would recommend.
When a car showroom goes out of its way to do this in the toilet, it's a place to visit. Very courteous and polite staff. 5* treatment.
I visited your branch a few days ago and I was very disappointed . I went to buy XC40 and I was the only customer there. They were at least 10 staff walking around and no one in reception, I was completely ignored by the staff. To make long story short I was giving a number to call to book a test drive, The day after (24/06) I called the branch from 2pm to 5pm over 10times and no one answer. I completely change my mind to buy a Volvo, I will probably go back to BMW
I dropped in my 16 plate XC90 for repair through Volvo assistance breakdown cover, at the beginning they are reluctant to accept my car saying for whatever reason my car doesn’t appear on their priority list but eventually I was informed by Volvo call centre for confirmation. Not sure what is the communication issue behind for all this hassle. They offered me a Citroen hire car for 2 days, what a downgrade! Shouldn’t it suppose to be something like-to-like? Fine, I am happy as long as you kept me mobile. Not only that, they want to charge me for the hire car due to delay in repair schedule for the excuse that I don’t have extended warranty with Volvo. I have never heard of such practice from any franchise dealer. I mean come on, I have chose to pay and repair my car with you shouldn’t this be a courtesy especially that I m not requesting much from you am I? (I dropped in a £50k+ car you lend me a £10k car, and you want to charge me for the rental really?)I used to owned several other brands including ones that are even less premium than Volvo, my service experience with this dealer is just unbelievably poor. I really don’t know how are they competing with other dealers for this kind of service quality if I m not the only customer being mistreated like this. Jesus Christ!
Great level of service and responsiveness despite the current circumstances. Never thought I'd by a car just by exchanging via emails and phone calls but Endeavour's sales team made it possible. Thank you Samuel and Paul.
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