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CHISWICK VOLVO CAR TYRESVOLVO CARS WEST LONDON
CHISWICK VOLVO CAR TYRESVOLVO CARS WEST LONDON
Chiswick, Gunnersbury, Turnham Green, Bedford Park
Batteries, Brake Inspection, Brakes, Bulb Replacement, Catalytic Converter, Exhausts, MOT, Servicing, Tyre Repair, Wheel Alignment
Dealt with a good sales person and the car has been great, The reasons for the low rating are the following: 1. We arrived at 9:00 am for our hand over and didn't get to leave with the car until 16:00pm. There was some confusion addresses that were rectified in the morning but no real reason for the rest of the delay. 2. They only gave us one key and told us the other was stored at a "central location" its three weeks later and we don't have the second key. 3. I part exchanged a car that has finance outstanding and they have not cleared the balance, resulting in me being debited for my old car as well. I am told that this will be returned, but I have called this morning and they have still yet to clear the balance. As someone who runs a business and understands the transnational process, I know that there is no excuse for this, just either bad organisation or unethical cash-flow management. A real shame, as we found the sales representative very personable and we were happy to buy from her, but the all other aspects of the process really lets the whole place down. The person below invited me to discuss this with him for resolution, had no reply from him and still have my issues outstanding UPDATE Revised to one start because I still have no second key and had to turn up in person unexpected just to get them to do the paperwork on my trade in. Also, don't believe the fascicle replies to these comments, I made several attempts on email and phone to contact this person who apparently gives a shit. he doesn't.. Stack them high sell them not so cheap that is the business model of all gutter companies.
F
Completely ignored. My wife and I went there with a hope to buy new twin engine XC90, emailed the configuration code same day as requested - no reply. Called them few days later and was told that they have some email issues but was assured that we'd be called back - week later - still nothing. If you don't want my £70K don't worry someone else will. Will contact Volvo HQ about it.
F
Have just brought my 3rd Volvo from Volvo West London and once again I have had an excellent service from start to finish. Yoriy our salesman was extremely knowledgeable about all of the choices available to us and made sure we got the car we wanted in the quickest time possible.
F
Poor: in particular, consistency in levels of service, & post-support I love my Volvo XC90. I loved most of the level of sales & service I got from the Volvo dealership I bought our car from - which was not this Chiswick branch. But they are my nearest dealer/ Volvo service so they are the most convenient for me. I have used them twice so far - once to address issues whilst still under warranty, once for a service. On both occasions I have had to take the car back in after the appointment for further work; on both occasions the work took longer than estimated with little or no updates unless requested & then chased; on the current occasion I am still waiting to get booked back in despite them telling me to remind them - which I have done over 3 days, 3 emails & 2 phone calls. Not once has the courtesy been returned by them. The attitude is pleasant enough, but actions have always spoken louder for me than words, & the inaction is bordering on ineptitude. Not good enough. The only reason I've given 2 stars as opposed to 1 - their only saving grace - is that 1 of their service staff at least actually seems to care/ understand what a customer is saying & listen to them. But uncharacteristically he's now also not returning messages. I am left bitterly frustrated & disappointed bordering on angry. I do not recommend this branch & am considering using another from hereon despite them being much further away. The reason I'm posting this is because negative public reviews seem to garner more attention & action than actual feedback. Telling in itself.
F
Fantastic Service Received by Yoriy and his Manager Richard, this is my 1st Volvo ever that i have purchased and I'm extremely pleased with the car and the service that i have received. its good a feeling when you know you are being looked after and i would highly recommend the Volvo and this dealership to everyone. i will be sure to come back to Volvo for my next car.
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