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CHISWICK VOLVO CAR TYRESVOLVO CARS WEST LONDON
CHISWICK VOLVO CAR TYRESVOLVO CARS WEST LONDON
Chiswick, Gunnersbury, Turnham Green, Bedford Park
Batteries, Brake Inspection, Brakes, Bulb Replacement, Catalytic Converter, Exhausts, MOT, Servicing, Tyre Repair, Wheel Alignment
Excellent customer service provided by Michael and Andrew. Following an unpleasant experience at another dealership, Andrew was brilliant in finding us a deal on our brand new XC90. From then on Michael was courteous, helpful and professional in the entire process until we collected the car. Aftercare service since has also been exceptional. Thank you Michael and Andrew.
When a car showroom goes out of its way to do this in the toilet, it's a place to visit. Very courteous and polite staff. 5* treatment.
I took my car to Volvo West London after I'd received awful service from Doves Croydon. Everybody I dealt with at VWL was professional and provided great customer service. My main point of contact was Sunny in the Service Department and I found him to be knowledgeable and polite, always giving me plenty of information and realistic time-frames. I will definitely be back.
My car was booked in for service yesterday. Outstanding service delivered from Volvo Cars West London. Zaf was my service advisor and kept me informed throughout the day . A very happy customer !
I dropped in my 16 plate XC90 for repair through Volvo assistance breakdown cover, at the beginning they are reluctant to accept my car saying for whatever reason my car doesn’t appear on their priority list but eventually I was informed by Volvo call centre for confirmation. Not sure what is the communication issue behind for all this hassle. They offered me a Citroen hire car for 2 days, what a downgrade! Shouldn’t it suppose to be something like-to-like? Fine, I am happy as long as you kept me mobile. Not only that, they want to charge me for the hire car due to delay in repair schedule for the excuse that I don’t have extended warranty with Volvo. I have never heard of such practice from any franchise dealer. I mean come on, I have chose to pay and repair my car with you shouldn’t this be a courtesy especially that I m not requesting much from you am I? (I dropped in a £50k+ car you lend me a £10k car, and you want to charge me for the rental really?)I used to owned several other brands including ones that are even less premium than Volvo, my service experience with this dealer is just unbelievably poor. I really don’t know how are they competing with other dealers for this kind of service quality if I m not the only customer being mistreated like this. Jesus Christ!
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