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CHISWICK VOLVO CAR TYRESVOLVO CARS WEST LONDON
CHISWICK VOLVO CAR TYRESVOLVO CARS WEST LONDON
Chiswick, Gunnersbury, Turnham Green, Bedford Park
Batteries, Brake Inspection, Brakes, Bulb Replacement, Catalytic Converter, Exhausts, MOT, Servicing, Tyre Repair, Wheel Alignment
**Update** Still no second key, no call backs, no response to emails. Constantly just fobbed off by their completely disengaged reception staff. We are now on Month 4 with no key and will just keep updating every month that this is not resolved. Dealt with a good sales person and the car has been great, The reasons for the low rating are the following: 1. We arrived at 9:00 am for our hand over and didn't get to leave with the car until 16:00pm. There was some confusion addresses that were rectified in the morning but no real reason for the rest of the delay. 2. They only gave us one key and told us the other was stored at a "central location" its three weeks later and we don't have the second key. 3. I part exchanged a car that has finance outstanding and they have not cleared the balance, resulting in me being debited for my old car as well. I am told that this will be returned, but I have called this morning and they have still yet to clear the balance. As someone who runs a business and understands the transnational process, I know that there is no excuse for this, just either bad organisation or unethical cash-flow management. A real shame, as we found the sales representative very personable and we were happy to buy from her, but the all other aspects of the process really lets the whole place down. The person below invited me to discuss this with him for resolution, had no reply from him and still have my issues outstanding UPDATE Revised to one start because I still have no second key and had to turn up in person unexpected just to get them to do the paperwork on my trade in. Also, don't believe the fascicle replies to these comments, I made several attempts on email and phone to contact this person who apparently gives a shit. he doesn't.. Stack them high sell them not so cheap that is the business model of all gutter companies.
F
Very very disappointing! Don’t bother to use their online service booking tool - they don’t reply! I tried 3 times over a month to get someone to talk to me also about refinancing and despite numerous promises was never called back. On one occasion they even said they wouldn’t put the effort in to run some numbers as I probably wouldn’t be interested. When we finally got things sorted, the part was late in coming (and was wrong), although in fairness they then sorted me out a loan car at the last minute which was good. When I picked my car up they had lost both my children’s car seats. Not only that they had stripped my car of all personal items and had no idea where they were. After 3 requests to find them and deal with it I’m a week on and still waiting for a reply. No interest in dealing with me. Needless to say they didn’t even stamp the service book but I don’t know why I’m surprised. And don’t use their Hendon branch either - same deal there too! Overall a really really dreadful level or service and now I’m about £200 out of pocket to replace the items as they have never followed up despite face to face request and 2 emails.
F
Completely ignored. My wife and I went there with a hope to buy new twin engine XC90, emailed the configuration code same day as requested - no reply. Called them few days later and was told that they have some email issues but was assured that we'd be called back - week later - still nothing. If you don't want my £70K don't worry someone else will. Will contact Volvo HQ about it.
F
I originally left a very positive review of my purchasing experience, which was exceptional. However since my purchase I have identified the dealership reset my service interval without servicing the car (Fraudulent?). Dispite contacting senior management to resolve, they have not given any explanation for the forcification of my service interval. Do not buy a car here or trust anything they tell you. Buyer Beware.
F
Have just brought my 3rd Volvo from Volvo West London and once again I have had an excellent service from start to finish. Yoriy our salesman was extremely knowledgeable about all of the choices available to us and made sure we got the car we wanted in the quickest time possible.
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