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CHISWICK VOLVO CAR TYRESVOLVO CARS WEST LONDON
CHISWICK VOLVO CAR TYRESVOLVO CARS WEST LONDON
Chiswick, Gunnersbury, Turnham Green, Bedford Park
Batteries, Brake Inspection, Brakes, Bulb Replacement, Catalytic Converter, Exhausts, MOT, Servicing, Tyre Repair, Wheel Alignment
Excellent experience ! The whole team was very helpful in assisting my wife and I in choosing the right previously owned car for us and guiding us through the paper work. The practical presentation of the car was very useful as the car is loaded with options and digital assistance which requires some explanations. Very friendly and professional team which we are very happy to recommend. The car is a pleasure to drive, even more so than our previous Volvo.
F
Very very disappointing! Don’t bother to use their online service booking tool - they don’t reply! I tried 3 times over a month to get someone to talk to me also about refinancing and despite numerous promises was never called back. On one occasion they even said they wouldn’t put the effort in to run some numbers as I probably wouldn’t be interested. When we finally got things sorted, the part was late in coming (and was wrong), although in fairness they then sorted me out a loan car at the last minute which was good. When I picked my car up they had lost both my children’s car seats. Not only that they had stripped my car of all personal items and had no idea where they were. After 3 requests to find them and deal with it I’m a week on and still waiting for a reply. No interest in dealing with me. Needless to say they didn’t even stamp the service book but I don’t know why I’m surprised. And don’t use their Hendon branch either - same deal there too! Overall a really really dreadful level or service and now I’m about £200 out of pocket to replace the items as they have never followed up despite face to face request and 2 emails.
F
Car hunting Guys.. Good experience.. no pressure from sales person no hassle. .. sales room is small but still a good choice of models and used vehicles..well worth a visit..
F
This is a very poorly run company. Two weeks ago I got a call on my mobile from a number I didn't recognise. No message left. I googled the number and found that it was Volvo Cars West London. I guessed it was about servicing which my car needs so I called them and left a message with my phone number. No response. I have just called again to try to make an appointment and the automatic answering service cut me off twice.
F
Despite the negative reviews and comments regarding this branch, I still took my XC60 to this branch for servicing - I was really wrong, I had the worst experienced ever, the sales rep do not have a clue about cars, I drop off my car first thing Friday morning 0759hrs and collected it 1745hrs Monday afternoon, my service history book was never stamp - I doubt it they even know that it should be stamped, they fail to reactivate the electric car system, so I had to take it back again, they price that they quoted was out of this world.(I thought I was going to buy another VOLVO XC60) I will not take my Volvo again to this branch.
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